You may return most new, unopened items within 15 days of delivery for a full refund.
You should expect to receive your refund (product cost minus the shipping charges) within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply chat with us using the chat feature on our website, or email us at firstname.lastname@example.org . We will tell you the process to make a return. Returns can be shipped to
4889A Dundas St. West
Toronto. M9A 1B2
We can ship to any address in Canada and the contiguous United States. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.